Click HERE for a free, no-obligation quote today! Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. flights, accommodation, car hire and certain other tourist services), as is defined in the EU Package Travel Directive 2015/2302 (as implemented in the UK and each country in the European Economic Area) (PTD). Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. If youre looking for a way to contact Sandals regarding a reservation, complaint, or general inquiry, youve come to the right place. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. If you dont, we reserve the right to treat your booking as cancelled. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. Clothing of this nature will be confiscated and legal proceedings may arise. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. If your departure date is within 14 days of your booking, we are required to carry out additional checks in order to secure your booking. Bobby - I suggest you just call back and speak to someone else. Dollars, unless otherwise specified. Any person who is under 18 years old must be accompanied by an adult on his or her journey (applicable to Beaches Resorts). This applies to children and babies. Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. 11 PASSPORTS & VISA REQUIREMENTS: It is the passengers responsibility to be in possession of a valid machine readable passport and/or visa if required. D. The Guest is required to SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN, signature may be by electronic means (e.g., iPad), and the Guest is hereby on notice of same for acknowledgement and agreement. If you would like to make a change to an existing reservation, please call. If you have a special request for a facility or service e.g. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). Box G.I. Alternatively, you can email [emailprotected]. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Review and complete the transaction. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. If Guest desires to change, but not cancel a reservation, then the Guest will be subject to the following: (b) At any point prior to travel, Guest(s) revising their booking to upgrade (i.e., including but not limited to add nights, adding rooms, additional persons), will not be charged a revision fee. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. Re: Cancellation policy for Beaches? We will make any non-refundable bookings clear when you book those arrangements. Reservations that include an escorted tour. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the holiday booking. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! See full disclosures for details. THE BALCONIES OF SOME OF THE ROOMS AT SANDALS LASOURCE GRENADA AND SANDALS ROYAL BARBADOS ARE EQUIPPED WITH A CANTILEVERED PRIVATE PLUNGE POOL WITH INFINITY EDGE ("BALCONY INFINITY POOL"). Box 147, Dickenson Bay. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. In each of my follow up calls I spoke to a different agent. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. C. The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice. When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. The charge appeared on my credit card within two days.I cancelled it in early February. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. How to Cancel Sandals & Beaches Resorts Subscription on Android Device: Open your Google Play Store app. You must pay any balance due at least 71 days prior to the date of your departure. Determine the right size before you purchase. (c) Over-the-Water Suites/Villas & Over-the-Water Bungalows require a $1,000 NON-REFUNDABLE deposit per room and is non-transferable to a lower category room. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your holiday, together with a calculation and an explanation for this change. 3) Bring the remaining balance to $0. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. You Also Get Protection For: . Should this happen, we will not be liable for any refund, compensation or any other costs you may have to pay. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. We require full payment for the holiday 100 days prior to travel for guests travelling with British Airways during peak travel periods (Christmas, Easter and Summer). Enter the name of the company you need to cancel your order/payment with. Click HERE for a free, no-obligation quote, and let them help you plan the perfect Caribbean all-inclusive getaway! 2) Charge the customer a cancellation fee, if needed. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. Select the Mass Cancellation check box. 4.2 INSURANCE PREMIUMS ARE NON-REFUNDABLE. B. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in these terms and conditions. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. Mailing Address: Maxwell Beach, Christ Church. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer (you) in respect of costs. Special facilities can be requested but may not be guaranteed. Select the VM product that you want to purchase and type a quantity. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. These guidelines apply only to holders of UK Passports. Email correspondence allows you to track your progress and record your cancellation requests. Quantity. Recommended check-in time for domestic and regional flights is 2 hours before the scheduled departure times. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. Contact The Vacationeer to learn more about their free Sandals planning services. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. Your booking confirmation will show the latest planned flight timings. Is a chain of all-inclusive Resorts for couples with locations throughout the Caribbean c... Hours before the scheduled departure times your own interest we strongly recommend that you arrange cover a... 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how to cancel sandals reservation