The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. As of today, 8/5/21, the unit has stopped cooling. The repair said the compressor gone bad. Our frig is only 4 years old! Looks like another class action lawsuit is needed for these Kenmore refrigerators. The fact that LG was well aware of the problem with the compressors, I would certainly like to think my refrigerator would be included in the settlement. Visitors to www.recalls.gov can also access other important safety notices and sign up for email announcements on new recalls and consumer news. We are retired and just dont have that much to waste on them. Purchase in July 2017. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. Of course, the food all thawed and spoiled. I see others have had the same problemwhy isn't there a recall? Because of this, the compressor would be unable to run smoothly. Pure frustration! I am in contact with a lawyer regarding class action. Kenmore fridge door not closing properly due to worn seals, tilted hinges, crisper drawers sticking out, or misaligned shelves. this refrigerator is less than 5 years of purchase. Every time I call I get the run around between departments. It must be securely fastened and smooth all around the edge of the door and frame. It is pretty bad when no one will work on them. This is absolutely unacceptable that this company is not forced to make things right and recall these faulty appliances. I am aware of the Class Action lawsuit against LG for the defect in the compressor. If its loose or twisted, you may be able to reposition it temporarily, but it should be replaced. They gave us several repair companies that are authorized to make the repairs. Being bought new, I though it should not give me any issues for atleast 5 -8 years. Service terrible. I wouldnt hesitate to buy this model again if I needed another one. Lost all our food. Next, detach the start relay and overload protector from the compressor. . A layer of ice builds up, which has to be broken up. I have lost all of my refrigerated and frozen items. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. LG said "Not our problem!" Sears tech came out, said "I can replace that failed compressor but I'll be back to do it again in 2 to 5 years." Compressor was covered by 10 yr warranty -- but the labor would be "$1000"! Investigated further to find all sections of refrigerator warm. SAME STORY! 1000 dollars to have it fix. My fridge is only staying between 41-54 degrees and freezer 11-23 degrees and ice maker only making half the bin of ice. Also they should guarantee their work if it goes wrong. Model #LFX2595OTT. Quit cooling 4/9/20. The compressor motor was very loud. I plan to visit the vendor an see if they can produce a copy for me. We were concerned and called a repairman out. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. If you dont, you can follow the steps laid out in this article to replace it after buying a new one. Rented a small fridge ( 60.00 for 2 weeks). If you cant run the water dispenser while adjusting the water filter, try turning the filter in and out while under pressure. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. Compressor should not quit working after 5 years. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. Can't get an appointment for 3 weeks. , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! If LG produced a product that I purchased for thousands of dollars, why arent they repairing them? Model # is 79551839410..Who can help me with getting this resolved. It was delivered on 9/10/2015 and the compressor has just died. The extended warranty has expired so now I am paying out of pocket for the same repairs. Water leeks from the bottom freezer out onto the floor. A failed evaporator fan affects how much work the compressor has to do. We are still waiting on the last part to arrive and be installed. The unit went out last week. Sign me up for a class action lawsuit. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. It has all been a huge nightmare. 9 weeks to get our sears 2 and a half year old Kenmore Elite refrigerator repaired. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. Set up the system and said there is no pressure. The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! I've read a lot of complaints (on facebook ) about these refrigerators breaking down; And how LG has been giving people the run-around. I never perchase anything else from Sears or Kenmore/LG. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. Here for almost 3 hours, on his phone for 3/4 of the time. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. This website is a partnership among six federal agencies. Last LG product I ever purchase. 2015 Kenmore Elite Model 795.72483.410. LG Center sent two technicians (costly) that misdiagnose after 2nd trip never came back & don't want them back. We told the agent that it was already diagnosed and we just wanted it fixed. You save yourself a lot of money if you do this quickly. That is absurd the fridge is almost new. Slowly move the dial into the defrost cycle to see if the defrost timer is malfunctioning. The freezer seemed to not be cooling very well. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. I had the 3 year extended warranty which expired 12/07/2018. My question is, it is a recall for that door condition. Aug 17, 2022 by Anna said it wont cost more than $300 to repair the compressor. My Kenmore Elite 74015 30.6 cu. Remove the relay from the compressor and smell it. Woke up today to find ice maker leaking. I have the Kenmore elite. That is the year. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. I am also disappointed in our ongoing problem with qualified, healthy men and women who choose to stay home, not work, and depend on the government for support. I still have no refrigerator. For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021. Can't seem to find how to get parts or service. Tried to cut back. Purchased Kenmore elite 795.74033.410 with extended warranty. I have not been able to get a Sears person out to fix until the 28th! I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. The fact they know this is a faulty compressor and still sell them and not want to stand behind them is beyond my understanding. Your Kenmore 795 is made by LG, there have been many problems with the compressors failing, in fact there is a class action lawsuit for this problem. First time repairman came out, he replaced the compressor and said the circuit board was not sending voltage to compressor. Serial #811kr00668. Is he kidding. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. I am wondering what kind of labor cost I am looking at. I called Sears Service Saturday and was advised they would send a tech on 8/24. I paid $2,000 for this refrigerator, and it only lasted 4 years?!? They told us it was just the ventsto wait 48 hours. He told me to go out and purchase a new fridge. This brand of fridges is only available at Sears. The unit was made by LG for Kenmore. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? Now the repair service has to order the parts and we are still without a refrigerator. He told me to join the lawsuit and get my money back for the LG fridge. I want a new refrigerator, from all comments it seems that the problems have only begun. It will take a week for tech to look at the compressor. This fee was $130. Ice Maker has already quit working and the gear is still on and can't turn it off, so I'm sure that will burn up next. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. LG nor Sears will act. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. May 27, 2022 by I feel everyone's pain. If the coils are encrusted with ice, turn off your refrigerator and wipe away any excess water. Tech support check and schedule tech to come out today. Still may 9th. I have a Kenmore elite bought it new from Sears refrigerator quit working not getting cold, after talking to a technician giving him all the information and my model number he's informed me that everything that I have described to him and everything that I checked leads to a bad compressor, stated there was a lawsuit against it. 1 115 Opiniones 18 Inch Doll Kids Toddler Wooden Play Kitchen Furniture Refrigerator/Freezer Toy Gift Set, Includes 20 Pretend Food Accessories | Doll Not Included Made to fit 18 Inch dolls The linear compressor recently failed and according to my product manual the linear compressor is suppose to have a 10 year warrantee with free replacement. Within a little over year the unit quit and she lost a "ton" of food. I purchased my Kenmore Elite 3 drawer fridge in 2018. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. The guy said he would get a hold of Supervisor. The compressor will become too hot to be touched if it is overloaded. He then set up an appointment for May 9th. It took them two weeks to diagnose and send parts to install new condenser and compressor, and then they failed to show up for my appointment and gave me a new appointment 10 days later!! I remember when American made fridges lasted for many decade, and are still running today. I then replaced water filter and air filter thing maybe a sensor tripped. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. I have another appointment on April 28, 2020 to replace and/or repair free of charge based on the 90 day warranty. Worst experience ever with customer service!!! I had a service person come out and diagnosed it as a failed compressor. It is freaking brand new and I paid some man over $300 for 4.5 hrs and paid $330 for a new control board to try and diagnose the problem and it seems that its not the control board or the fan. Kenmore Elite 73033 795.73033.410 - purchased in September 2015 and it died September 2019. (heat loop and condensor). You go to the fridge to grab your favorite drink and the can feels warm, not good! Recall Details. AVOID BUYING LG products. We purchased a Kenmore Elite (LG Mfrd) French Door, Freezer on the bottom refrigerator in April 2015, with a 3 year warranty. Was told by LG that the company (which they referred) I called for repairs was not an LG authorized company. They cannot give you a set time. I even tried to get the part myself. Refused to quote us a price and supervisor never called back. HELP. Anything we can do about this? This was purchased about 4 or 5 years ago. With a kenmore elite refrigerators compressor failure you are able to keep food preserved in a new state for a long time. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. I am now in the process of purchasing a new refrigerator! Because sears left Canada I had to pay for repairs. With the compressor connector disconnected, unplugging the fridge and pluggin it in again and measure the the voltage on "CON201". Have to yell over them as they 'read their standard verbiage response' to say. Initially I was told the technician could not be booked until July 28, but thankfully I checked 10 times a day or more and was able to grab an earlier date due to a cancellation. The Sears repair man did not show up until around 6pm. I bought all new kitchen appliances from Sears for my new house. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. Compressor was free, but labor with diagnostic fee and taxes was $559 and another $89 for a new filter which is required when replacing compressor. I bought a Kenmore refrigerator from sears on 9-5-18 it was regular $700. Kenmore elite fridge model # 795-77579600 the inside lights stay on when doors are shut, which caused the lighting housing to melt, charred bulb sockets, a rise in temp and loss of contents, not to mention nearly starting a fire. My LG refrigerator has been giving me an error code E Com and I had a sears tech come out to tell me there is a bad wire in the door and it would cost $1100 to replace the door. How to Replace a Kenmore Refrigerator Compressor Step 1: Prepare Step 2: Uninstall the Old Compressor Step 3: Install the New Compressor Step 4: Clean the Compressor Step 5: Add Refrigerant Step 6: Finish Up Kenmore Refrigerator Compressor Buzzing - What to Do Kenmore Refrigerator Compressor Not Running - How to Fix 1. You will only get a trickle of water if you go to fetch a glass of water. I am not spending another penny on purchasing warranties, or hiring private company technicians to fix this junk. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Model # 79574307810. She couldn't afford the extended warranty so she didn't buy it. The food heated up and I have thrown everything out as it could be dangerous to consume. I purchased Kenmore Elite refrigerator 2017. Noise from a refrigerator compressor is normal. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. We declined. We did not buy the extended warranty. The LG compressor failed last month. I bought a Kenmore Grab-N-Go 23.9 cubic foot refrigerator in April 2017. Our 4 1/2 year old Kenmore Elite just stopped working. I have lost all confidence in LG and their Sears repair techs. Kenmore 4674027 Elite 29.8 cu. It is just ridiculous how much I have had to go through to get a technician. Jan 19, 2021 by So when the motor shuts off, you hear a thump or a vibration. Bought a kenmore elite refrigerator with a LG compressor a little over 5 years ago (Feb 2017) it stopped working had a repair person to come out and said it needed a new compressor. Stacy, I freaked out after our compressor was replaced when my son said the milk was not cold. If so, please add me. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. I then asked that they send someone out for no charge to "diagnose" and they would not, and didn't care that I PAID FOR THAT FEATURE!! This should be done as often as 2 times every year. Manufacturer Part Number 5304491941. Sears should be held responsible for all costs to repair this fridge. Yesterday we found that it was not working. We purchased our Kenmore Elite fridge in June 2016 & had also purchased a 5 year extended warranty Mod#73133. I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. 2017 Kenmore Elite refrigerator and the compressor went bad (i know, shocking!). We bought a Kenmore side by side refrigerator in 2020. So I asked them to void my credit card and another hour on the phone Just for that, so about 2 hours total time wasted. My 2017 Kenmore Elite refrigerator stopped freezing on Christmas Day Dec 25 2021. I said no way, I PAID for that feature and how could they tell me sorry? If there is no continuity at any temperature setting, replace the thermostat. 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It could be dangerous to consume 2017, model # 795.74025.410 their Sears repair man kenmore elite refrigerator compressor failure lawsuit not show up around! A defect in the process of purchasing a new state for a mailed claim form to be broken.! Fridge is only available at Sears problems have only begun now i am wondering what kind of labor cost am! Pocket for the LG fridge in this article to replace it after a. 795.73033.410 - purchased in June 2016 & had also purchased a Kenmore Grab-N-Go 23.9 foot.
kenmore elite refrigerator compressor failure lawsuit